Privacy Policy
Last Updated: October 26, 2023
LEC Cleaning Services Ltd ('we', 'us', 'our') is committed to protecting and respecting your privacy. This policy explains how we collect, process, and protect your personal information, ensuring compliance with UK GDPR and other relevant data protection laws. We believe in transparency and want you to feel secure that your customer information and data protection are handled responsibly by our Kendal cleaning experts.
1. Information We Collect
At LEC Cleaning Services Ltd, we collect various types of information to ensure we can provide our professional cleaning services efficiently and communicate effectively with our valued clients in Kendal and Cumbria.
- Information collected through contact forms: This typically includes your name, email address, phone number, and any specific details you provide about your cleaning needs when requesting a quote or making an inquiry. This data is essential for us to understand your requirements and respond promptly.
- Information collected during service provision: Once you become a client, we collect necessary details such as your service address, preferred service times, and specific instructions related to the cleaning task. This ensures we deliver a tailored and efficient cleaning experience.
- Information from website usage (cookies, analytics): We use standard website analytics tools, which may collect information about your browsing behavior on our site, such as pages visited and time spent. This helps us improve our website's functionality and user experience. This data is generally anonymous and aggregated.
2. How We Use Your Information
The information we collect is principally used to provide you with the highest standard of cleaning services and customer support, maintaining the privacy policy standards you expect from a trusted cleaning company.
- To provide you with quotes and information about our services: Your contact and service inquiry details allow us to prepare accurate, personalised quotes and respond to your questions about our residential or commercial cleaning offerings.
- To schedule and carry out cleaning services: We use your address and other service-related details to efficiently schedule and perform the cleaning services you've requested.
- For billing and administrative purposes: Your information is used for invoicing, payment processing, and other essential administrative tasks related to your service agreement with us.
- To improve our website and services: Anonymous usage data helps us understand how our website is used, allowing us to make improvements to its design and content, and refine our service offerings based on user interactions.
3. Data Security and Your Rights
Protecting your personal data is a top priority for LEC Cleaning Services Ltd. We are committed to safeguarding your information and upholding your rights under current data protection laws, including for our Kendal cleaning clientele.
- Security Measures: We implement robust technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, and destruction. This includes secure data storage, restricted access to information, and regular reviews of our security practices.
- No Sharing for Marketing: We strictly do not sell, rent, or share your personal data with third parties for their marketing purposes. Your information is used solely to provide and improve our services to you.
- Your Rights under UK GDPR: As a data subject, you have several important rights concerning your data, including the right to:
- Access your personal data.
- Rectify inaccurate or incomplete data.
- Request the erasure of your data under certain conditions.
- Object to processing of your data.
- Request restriction of processing.
- Data portability.
- Contact for Data Protection Inquiries: If you have any questions, concerns, or wish to exercise your rights regarding your personal data, please contact our data protection officer at [email protected]. We are here to assist you and ensure your peace of mind regarding your privacy with LEC Cleaning Services Ltd.